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Account Manager

United Kingdom, GuildfordSpotler UK

Job description

For our Account management department we are looking for a new co-worker! You will join an enthusiastic and tide nit team of 5 that is always willing to help each other. Are your communication and problem solving skills the skills that stand out? Do you have a minimum of 1 year experience with Customer Service withing Marketing or Software? Then you might me the new member of our team!


Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product suite. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face whilst ensuring they get the benefit from the tools we provide. The overall objective is to retain the customer base.

Responsibilities

  • Create and maintain relationships with customers to better understand and achieve their Marketing needs using our feature rich product suite
  • Managing your account list to ensure the needs of all clients are met
  • Liaise with other departments to assist the client in answering queries
  • Manage all reporting about the health of customers' accounts
  • Forecast to the business
  • An ability to understand the structure of client organisations and have the appropriate contacts

Job requirements

  • Previous account management experience
  • Background in Marketing
  • Able to embrace our product and its rich features
  • Articulate and well accustomed to a client facing role
  • Experience of using a CRM system
  • Great time management is essential in our dynamics environment
  • Sales experience

Perks:

  • Starting Salary of 30K base on a full-time contract;
  • Max £24,000 on top earnings through bonus and commission;
  • Private health insurance (for example dental care);
United Kingdom, England, Guildford
Spotler UK

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