Customer Service Executive

Spotler support is notorious for offering excellent, local, personal and a speedy response, so that we delight our customers all the time, to hold their hand and ensure they can navigate their way across our software platform. They can contact us by phone, email, live chat or via a web portal.

As Spotler grows in size and numbers across the world, we now have 7 different companies in the group and are looking to bring a consolidated and consistent support service to all customers and across all platforms, so this is a fantastic springboard opportunity to learn the products, and then progress into different roles across the various companies.

As Spotler grows in size and numbers across the world, we now have 7 different companies in the group and are looking to bring a consolidated and consistent support service to all customers and across all platforms, so this is a fantastic springboard opportunity to learn the products, and then progress into different roles across the various companies.

We have a strong team led by our Customer Services manager David Riley and we believe at Spotler that you will succeed if you work hard, but also enjoy the work and make good bonds with your colleagues at work, so ideal candidates will be confident, articulate and be able to build good rapport and enjoy helping our customers.

Responsibilities:

• Gain a strong understanding of the suite of products we supply
• Handling customers’ issues within our SLA’s through a ticketed system and recording all information in our logging system. (Calls are mostly related to our software platform). Customers may also call in to request support.
• Escalating as required to management or to technical team where customer issues cannot be resolved.
• Continually updating our customers with updates

• A University degree is preferable though not mandatory
• Previous support experience is ideal, but is not a requirement provided that the individual can demonstrate excellent customer service skills.
• Full training will be provided although knowledge of HTML would be an advantage.
• This position will offer the successful candidate the opportunity to develop and progress within the organisation.

Perks:

• Company Pension Scheme
• Monthly Socials
• 25 days holiday
• Private Health care
• Access to discounted Gym through Vitality
• Online access to free training courses through Goodhabitz programme
• Food and drink provided by the company